Privacy Policy

Last updated: September 23, 2026

Ifood France is committed to maintaining the confidentiality of information provided online and, more generally, to protecting the personal information and privacy of its employees, partners, service providers, website visitors, and anyone who uses its services in general, in compliance with applicable regulations and, in particular, the amended French Data Protection Act No. 78-17 of January 6, 1978, and the European General Data Protection Regulation (GDPR) 2016/679 concerning the protection of personal data.

The purpose of this policy is to inform you:

• The purposes of data processing;
• The types of personal data we collect about you;
• How your personal data is processed;
• The terms and conditions governing the use of your personal data and your rights in this regard, in accordance with European and French law.

All operations involving your personal data are carried out in compliance with applicable regulations, including Regulation No. 2016/679, known as the General Data Protection Regulation (“GDPR”), Law No. 78-17 of January 6, 1978, on Information Technology, Data Files, and Civil Liberties; and any applicable national legislation governing data protection.

Without prejudice to the choices available to you under this Policy and by law, you acknowledge that you have read and accepted this Policy.

If you disagree with the terms of this Policy, you are free to refrain from providing any Personal Data. You are nevertheless advised that the provision of certain Personal Data is a prerequisite for accessing the services and that, in the absence of such provision, certain features and services may be impaired.

1. DEFINITIONS

The following terms shall have the meanings set forth below:

“Personal Data” means any information relating to an identified natural person or a natural person who can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to that person

“Processing of Personal Data” means any operation or set of operations performed on Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

The “Data Controller” is the legal entity or natural person who determines the purposes and means of Processing, that is, the objective and the method of carrying it out. In practice and generally speaking, this refers to a private or public entity, represented by its legal representative.

A “Processor” refers to a natural or legal person, or any other entity, that processes personal data on behalf of the Data Controller.

“Authorized Third Parties” refer to the natural or legal person, public authority, agency, or body under the direct authority of the Data Controller or the Processor, which are authorized to process Personal Data

2. DATA CONTROLLER AND DATA PROTECTION OFFICER

The Data Controller for the Ifood France website is:

3. PERSONAL DATA COLLECTED, PURPOSES, AND LEGAL BASES

When you use the website, certain personal data may be collected.

Prior to data collection, you will be informed whether the requested personal data is required or optional.

Data marked with an asterisk on the forms is required. Failure to provide this information will prevent the data subject from accessing and using the Services, or will prevent a request related to a form from being fulfilled.

Other Data is optional, and failure to provide it will not prevent the delivery of the promised services or responses to requests for information, although it may limit their relevance.

Authorized Third Parties:

Ifood France reserves the right to disclose your Personal Data in order to comply with its legal obligations, particularly if required to do so by a court order.

In accordance with applicable regulations, your Personal Data may be disclosed to agencies, judicial officers, and ministerial officers authorized by law or regulation, in connection with a specific mission or the exercise of a right to disclosure.

When Ifood France receives a request for disclosure from a third party based on a legal provision, we ensure that the provision in question is in force and that it actually grants the requester the right to receive such information.

Ifood France ensures that it discloses only the Data specified by the applicable legal provision or, in the event of ambiguity in the provision, only the Data that it deems strictly necessary to achieve the intended purpose.

The disclosure of Data will be carried out in a manner that ensures its security, with the measures taken tailored to the nature of the Data and the risks involved.

Processors:

In the event that Ifood France entrusts Data Processing activities to Data Processors, only those processors who provide sufficient guarantees regarding the implementation of appropriate technical and organizational measures will be used, so that the processing meets the reliability and security requirements set forth in applicable regulations and ensures the protection of individuals’ rights.

No personal information belonging to users of the https://www.ifoodfrance.fr/ website is published without the user’s knowledge, exchanged, transferred, assigned, or sold in any form to third parties.

4. Trackers and Cookies

Several types of cookies may be placed on https://www.ifoodfrance.fr/:

First-party cookies necessary for the site to function

These cookies enable the site to function optimally. You can opt out of them and delete them using your browser settings; however, your user experience may be impaired.

Audience measurement cookies

To better serve you and improve the user experience on our site, we track site traffic using a solution that relies on cookie technology. The data collected is used solely to provide anonymous statistical data on site traffic (number of page views, number of visits, frequency of return visits, etc.).

None of your personal data is used by the site. You can, however, change this setting at any time by visiting these pages to exclude your browsing data.

Third-party cookies, designed to improve the site’s interactivity

The Ifood France website relies on certain services provided by third-party sites, the operation of which requires the use of cookies:

See the services that require cookies.

5. SECURITY MEASURES

Taking into account technological developments, implementation costs, the nature of the Data to be protected, and the risks to individuals’ rights and freedoms, Ifood France implements all appropriate technical and organizational measures to ensure the confidentiality of the personal data collected and processed and a level of security appropriate to the risk, including:

• An IT policy
• Access control management
• A hosting provider certified for health data for our healthcare software
• A password policy
• Physical and logical access controls
• Protection against malicious code (viruses, spyware, software bombs, etc.)
• Protection of IT channels (networks)
• Backups
• Data Segmentation
• Encryption

As part of its security measures, the website uses an SSL certificate. This is indicated by the padlock icon in the address bar. This ensures that the information transmitted between your browser and our website is secure.

Ifood France’s staff and employees are also trained in the protection of personal data.

5. TRANSFER OUTSIDE THE EU

Personal data is not transferred outside the European Union.

7. EXERCISING YOUR RIGHTS

In accordance with the amended “Data Protection Act” of January 6, 1978, and Regulation (EU) 2016/679 on the protection of personal data, you have the following rights regarding your data: the right of access, the right to rectification, the right to erasure (right to be forgotten), the right to object, the right to restrict processing, and the right to data portability, subject to the conditions applicable to the specific processing in question.

You may also provide instructions regarding the retention, erasure, and disclosure of your personal data after your death.

To exercise your GDPR rights, you can contact us:

or by mail at the following address:

Please specify the purpose of your request and the right(s) you wish to exercise. If there is reasonable doubt regarding your identity, you may be asked to provide valid proof of identity.

If, after contacting us, you believe that your rights regarding your Personal Data have not been respected, you may file a complaint with the CNIL.

7. LIMITATION OF LIABILITY

Ifood France shall not be held liable for the accuracy or relevance of information posted online by users.

8. AMENDMENTS TO THIS POLICY

In the event that Ifood France amends this Policy or if required by law, the amended Policy will be published on our Site and will take effect upon publication. Therefore, we encourage you to review this Policy each time you visit our Site to ensure you are aware of the latest version, which is always available on our Site.